July 23rd, 2012Lifetracking
I used to love you. You were always there for me. What changed?
You know we were meant to meet on Tuesday 24th July 2012, but instead you’ve pushed that appointment back to Tuesday 15 January 2013 with no reason given? Yes I understand you are busy, and the fact you are merging trusts but you did not even care to inform me of that fact. It’s just that I know it’s the case and that you changed the headed notepaper you use and took a look online.
Over the years you were there for me, looking back at medical notes I can see how I ended up being a patient of the Royal National Throat, Nose & Ear hospital (RNTNE):
2001: Right ear ossiculoplasty (Reconstructive surgery to my right middle ear)
April 2010: Neurology, The National Hospital for Neurology and Neurosurgery – Seeking a cause for my deafness.
June 2010: CT Scan of facial bones
July 2010: Adult Audilogy, RNTNE
July 2010: Post CT scan advised that further surgery would be risky, and to retry hearing aids
August 2010: Hearing Therapy, RNTNE – Preparing to be open about my deafness
September 2010: Audiolovestibular Medicine, RNTNE – Seeking a cause for chronic sinusitis
September 2010: Further CT scans
October 2010: Right functional endoscopic sinus surgery
November 2010: Post operation checkup
November 2010: Fitting of hearing aids (behind the ears [BTEs])
February 2011: Checkup on hearing aids
April 2011: Offered new in the ear hearings aids [ITEs]
May 2011: Fitting of hearing aids (in the ears [ITEs])
…. Regular checkups on hearing aids and my general hearing/sinuses
You cared for me so well, when I ended up at RNTNE you helped treat some longstanding issues – you were the perfect hospital and I sang your praises.
To then find that you shift my appointment back by 6 months without giving a reason. Then when I turn up to get new hearing aid batteries to be faced with an receptionist who had no manners. How do you think this makes me feel?
I hope you realise how lovely your hospital can be when things go right, the seamless interactions between the different departments was amazing to see. With staff who truly cared about my health. Though lately you make me wish I was being treated privately.
Let’s see if things change, but if this was a relationship it would be dead in the water by now.